Work with customer service and product departments to identify process enhancements to improve the performance of our flights platform Manage and support the launch of new suppliers by supporting testing and configuration efforts on the GDS and other suppliers. Manage a team of business analysts who support investigation of supply and GDS issues and configuration. This person will be responsible for developing process improvements to optimize system performance, identifying/investigating and resolving system issues, and working closely with internal and external stakeholders to resolve them.ĭefine, track and report on memo KPIs (cost per ticket, resolution rate, outstanding memo value, waiver rate, etc) In other words, you will be creating the instrumentation for our supply and flights platform. This includes determining what needs to be measured, how we need to measure it, and derive Key Performance Indicators to assess the health of our supply.
You will be responsible for managing the performance of our flight platform, Firefly. Priceline is building a brand new, multi supply, global flights platform. Whether it’s hotels, rental cars, flights, cruises or packages, our Lines of Business develop the relationships we need to generate great deals and then get them to priceline customers – so they can experience all the moments that matter to them.